RK Mart
Last Updated: October 28, 2026
At RK Mart, we want you to feel confident when shopping with us. We do our best to ensure that every order reaches you in good condition and matches your expectations. If there is a problem with your order, we are here to help.
Please read our Refund & Return Policy below to understand when a return or refund may be accepted.
1. Return Eligibility
You may request a return if you receive a damaged, defective, incorrect, or incomplete item.
To help us resolve the issue, please contact us within 3 days of receiving your order. Requests submitted after this period may not be accepted.
Returned products must be unused, in their original condition, and accompanied by their original packaging, tags, accessories, and any other items supplied with the order, where applicable.
Certain products may not be eligible for return due to hygiene, safety, or other product-specific reasons.
2. Items That Cannot Be Returned
For hygiene, safety, and product-quality reasons, we may not accept returns for:
- Products that have been used, damaged, or altered after delivery.
- Items returned without their original packaging or included accessories, where required.
- Personal-care or hygiene products that have been opened or used, unless they are defective or incorrect.
- Products marked as non-returnable at the time of purchase.
- Items returned without prior approval from our customer support team.
This policy does not exclude any rights you may have under applicable law.
3. Damaged, Defective, or Incorrect Orders
Please check your parcel when it arrives. If you receive a damaged, defective, or incorrect product, contact us as soon as possible.
Please provide your order number, a brief description of the issue, and clear photos or a video showing the product and its condition. This will help us review your request and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, exchange, refund, or another suitable resolution.
4. How to Request a Return
To request a return, follow these steps:
- Email us at **romanzabeauty4@gmail.com** within 3 days of receiving your order.
- Include your order number and explain why you want to return the item.
- Attach photos or videos if the product is damaged, defective, or incorrect.
- Wait for our team to review your request and provide return instructions, if approved.
Please do not send an item back before receiving instructions from our team.
5. Refund Policy
Refunds may be considered for approved returns, damaged or defective products, incorrect orders, or orders that cannot be fulfilled.
Once your request has been approved and any required inspection has been completed, we will inform you about the refund process.
Refunds will generally be issued through the original payment method where possible. For Cash on Delivery orders, we may request your bank account or other suitable payment details to arrange the refund.
The time required for a refund to reach you may vary depending on the payment method and the relevant financial service provider.
6. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, we will review your request and determine whether an exchange or replacement is available.
Replacement orders are subject to product availability. If the same item is unavailable, we may discuss an alternative solution or refund with you.
7. Shipping Charges
Return shipping arrangements and costs will depend on the reason for the return and the circumstances of the order.
If the return is due to an error on our part, such as an incorrect or defective item, we will review the appropriate shipping arrangement with you. For other return requests, return shipping costs may be the customer's responsibility where permitted by applicable law.
Original delivery charges may not be refundable unless required by applicable law or agreed upon as part of the resolution.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at **romanzabeauty4@gmail.com**.
We can only cancel an order if it has not already been dispatched or reached a stage where cancellation is no longer possible. Once an order has been shipped, you may need to follow the applicable return procedure.
If payment has already been collected for an approved cancellation, any eligible refund will be processed accordingly.
9. Contact Us
If you have questions about returns, refunds, exchanges, or order cancellations, please contact our customer support team.
Store Name: RK Mart
Email: romanzabeauty4@gmail.com
We appreciate your understanding and the opportunity to resolve any issues with your order. Thank you for choosing RK Mart.